There were a few problems we needed to solve for IRG's PatientGo:
- The clinical trial process is complex
- The system has to automate multiple tasks
- Regulatory processes are restrictive
- Over 8 different user types need access
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Clinical trial management software, with an app for patients, driving trial retention upwards
01
The start
Building system and apps to keep patients engaged
02
The journey
We built and support a full patient management system and mobile app to keep patients engaged
Having worked with Illingworth Research Group for over 4 years, we are an embedded resource and full team extension to their core service offering; Patient Concierge Services.
Our team of analysts, technology leaders, engineers and developers provide ongoing development and support of a full-suite back office system that keeps the engine of clinical trials turning.
This allows the team at IRG to focus on what they do best, care for and look after patients.
03
The result
A heavily regulatory industry requires a compliant and bullet proof system
To say we’re proud of what we do for IRG is an understatement. Not only have we taken pain away from their internal teams, we are also making the lives easier for patients with ultra-rare diseases, and helping new drugs and treatments get on the market.
- Complete patient, site & visit management portal
- Compliant and regulatory data management
- Mobile app for patient engagement
- Platform is live in 36 countries and available in 46 languages
- Over 7 external systems plumbed into a central place
When I started out it was massively overwhelming but when I found Tappable everything fell into place. Tappable are phenomenal at what they do. I'm so pleased I found them and Sam picked up the phone that day.
CIO
