Patient management system & back-office tools for clinical trials

Illingworth Research Group runs patient concierge services for clinical trials: getting patients to their visits, paying their expenses, arranging travel, and keeping them on a trial that might run for years. Patients who drop out for avoidable reasons delay trials and the treatments behind them, many of them for ultra-rare diseases. The problems we had to solve for IRG’s PatientGo:

• The clinical trial process is complex
• The system has to automate a large number of tasks
• Regulatory processes are restrictive
• More than 8 different user types need access

We have worked with Illingworth Research Group for more than five years as an embedded team extension to their Patient Concierge Services. The system is a full back-office platform for patient, site and visit management, with compliant regulatory data handling and more than seven external systems plumbed into one place, plus a mobile app for patients covering visit details, expenses and reimbursements, travel requests, appointments and contact with their specialist team. Our analysts, engineers and technology leads develop and support it continuously, so IRG’s people can concentrate on what they do best: looking after patients.

We have taken pain away from IRG’s internal teams, made life easier for patients with ultra-rare diseases, and helped new drugs and treatments reach the market. In 2026 the work won a MedTech Breakthrough Award.

• Scaled from hundreds of patients to tens of thousands
• Live in 36 countries and available in 46 languages
• Complete patient, site and visit management portal
• Compliant and regulatory data management
• Mobile app for patient engagement
• More than 7 external systems integrated into one place
• MedTech Breakthrough Award 2026