Classeq makes commercial dishwashers, and the brand stands for simplicity in everything it does. Their new connected range needed an app for the engineers and technicians who install and service the machines, and it had to hold that standard on a phone screen while the hardware itself was still being finished.
A Bluetooth app for engineers to set up, diagnose and service Classeq commercial dishwashers, cutting service time per unit by around 60%.
01
The start
A Bluetooth app for users and engineers, to Classeq’s standard
02
The journey
Five things that made it hard
App and hardware built at the same time
Tight timelines meant the app and the hardware were developed in parallel, so we worked closely with Classeq’s internal teams to keep rework to a minimum as the target moved.
Firmware updates over the air
Update files were large and had to travel over a slow BLE connection, so we built in multiple fail-safes and protections.
A lot of data on a small screen
Control buttons, readings and live data all presented at once, and still simple.
iOS and Android across many countries
The app had to work on a wide range of devices, including older handsets.
Offline use
Not every user has a data connection, so data is stored locally and sent to the server when a connection is available.
03
The result
Service time down by around 60% per unit
Engineers and technicians connect to a dishwasher over Bluetooth to commission a new installation, then for maintenance and reporting: error handling, malfunction analysis, low-level control and testing, and data collection that passes to a remote server for interrogation. Classeq’s own measure is service time down by about 60% per unit.
- Around 60% less service time per unit
- iOS and Android, across multiple countries and older handsets
- Over-the-air firmware updates over BLE, with fail-safes
- Commissioning, diagnostics, low-level control and data collection
- Works offline and syncs later
