Working with the hardware manufactures we created a simple process for implementation and rapid prototyping.
Multiple workshops with key user groups led us to a place where the product will be used, without the need for training.
Each use of the Voice Care system resulted in compliance reports fed directly to a back office system.
Extra time was taken on-site and in testing/validation to ensure the success of the trials.
It’s normal in a trial like this to uncover some issues, or at least “differences of understanding” in the requirements, but for this trial, the Tappable team delivered, and supported a 100% faultless system. I can’t recall any issues with the system, and it worked just as we hoped for. Along side the code being perfect, the project management and support of the trial has met the same standards.