Compliance reporting in operating theatres and at the bedside is usually done on paper, by people whose hands are needed for something else. Voice-Care’s idea was a voice-directed system on a Jabra headset: nurses, anaesthetists and doctors talk through the checklist and the AI completes the record, hands free, with the risks of a missed or wrongly recorded step removed. They came to us to build it, with a leading London NHS Trust lined up to trial it.
Voice-directed compliance reporting through a headset, so clinicians keep their hands free. On trial at 8 NHS Trusts.
01
The start
Voice-Care came to us with a request
02
The journey
Four problems we had to solve
Hardware integration
Working with the headset manufacturer, we set up a simple implementation process that let us prototype fast.
Changing how clinicians work
Multiple workshops with the key user groups got the product to a point where it is used without training.
Compliant, regulated processes
Every use of Voice-Care produces a compliance report fed straight into a back-office system.
A pilot that had to succeed
We spent extra time on site and in testing and validation, because a trial in a hospital does not get a second chance.
03
The result
On trial at 8 NHS Trusts
As the partnership with Voice-Care has grown, the systems we have built are on trial at 8 NHS Trusts, including a leading London Trust, and the work won a Healthtech Digital Award in 2023. One clinician’s verdict: “My general thoughts about the voice care system are extremely positive and I and my team can see the wider potential in the delivery of other protocol-based procedures and checklists.”
In trials like ours, it’s normal to uncover issues or misaligned expectations, but Tappable delivered a 100% faultless system. I can’t recall a single issue, it worked exactly as we’d hoped. Beyond the flawless code, the project management and support were just as exceptional.
Head of Systems, Voice-Care
